Customer Testimonials

A. Litchfield (Nottingham)

I want to thank everyone at Free Spirit. You were a breath of fresh air, we were treated with such respect and were happy Free Spirit could provide travel insurance cover as no one else would.

D. Russell (Hampshire)

I wanted to commend you on a very pleasant and courteous customer service operator I spoke to regarding my travel insurance cover. Having numerous existing medical conditions, such discussions can be quite a stressful experience. However, your customer service operator made my enquiry for a quote much less stressful than I was expecting. I have been very impressed by your staff’s attitude and friendly manner.

S. Christopher (Northumberland)

I found the operators to be very knowledgeable and sympathetic and I would certainly recommend you to others. It is about more than just insurance to me, and to other cancer patients who want a relaxing holiday to look forward to. I have wanted to go on the QEII since I was ten years old and as she is being retired I knew this would be my only chance. I was so pleased that Free Spirit could help me.

Barbara C. (Middlesex)

We received our cheque to the exact penny within 3 weeks of us claiming. The claims service was hassle free, speedy and well organised – we were pleasantly surprised!

M. Hogg & C. Haith (Grimsby)

It took us no time to contact Free Spirit again! We would like to express our gratitude to the people who have been so kind, patient and understanding. We are aware that the very nature of the company requires people with very special qualities towards 'clients' – who are almost all in a fragile state of mind – and all operators have shown these qualities and went far beyond just 'duty'. Our most sincere thanks.

A Lister (Lincolnshire)

Free Spirit and the assistance company have given us really good service and I shall have no hesitation in recommending your services.

E & M Strefford (Clwyd)

From the moment I contacted you for travel insurance for my husband and myself it was a positive experience. The questions we were asked relating to our medical conditions were plainly dealt with, with no complicated lists to go through. My husband is 88 yrs old and has a circulation problem and it is such relief to find someone like Free Spirit who would cover him. I also had a problem with cover for high blood pressure, under active thyroid and depression. One insurance company, when I read the small print would not cover me if I had a stroke which was linked to my hbp! I had to cancel the premium and thankfully my money has been returned. So again to find that Free Spirit would cover absolutely for any eventuality means that our month long trip to Australia can go ahead smoothly.

P. Hopper (Cumbria)

Free Spirit dealt with me in a kind and courteous manner which was very pleasant after being told by the travel company that they couldn’t insure me because I was over 70 years of age. When I had to cancel my holiday to Malta due to a medical condition, you acknowledged and settled my claim quickly. I would recommend you to all my friends and would certainly use Free Spirit again.

Sarah B (Halifax)

I have used Free Spirit on several occasions now, and I would recommend this company to everyone. The customer service teams’ knowledge, support, understanding and patience make dealing with your queries a lot less stressful than a lot of companies, and in my eyes an added bonus. No hard selling, a policy that gives me peace of mind and safety, as the only company I have found to have a one and only policy to include my carer and lastly a fabulous price. What more could someone ask for? Thank you to all the team for your continued support and help.