Customer Testimonials

A. Litchfield (Nottingham)

I want to thank everyone at Free Spirit. You were a breath of fresh air, we were treated with such respect and were happy Free Spirit could provide travel insurance cover as no one else would.

D. Russell (Hampshire)

I wanted to commend you on a very pleasant and courteous customer service operator I spoke to regarding my travel insurance cover. Having numerous existing medical conditions, such discussions can be quite a stressful experience. However, your customer service operator made my enquiry for a quote much less stressful than I was expecting. I have been very impressed by your staff’s attitude and friendly manner.

S. Christopher (Northumberland)

I found the operators to be very knowledgeable and sympathetic and I would certainly recommend you to others. It is about more than just insurance to me, and to other cancer patients who want a relaxing holiday to look forward to. I have wanted to go on the QEII since I was ten years old and as she is being retired I knew this would be my only chance. I was so pleased that Free Spirit could help me.

Barbara C. (Middlesex)

We received our cheque to the exact penny within 3 weeks of us claiming. The claims service was hassle free, speedy and well organised – we were pleasantly surprised!

M. Hogg & C. Haith (Grimsby)

It took us no time to contact Free Spirit again! We would like to express our gratitude to the people who have been so kind, patient and understanding. We are aware that the very nature of the company requires people with very special qualities towards 'clients' – who are almost all in a fragile state of mind – and all operators have shown these qualities and went far beyond just 'duty'. Our most sincere thanks.

T. Amor (Port Talbot)

Excellent service! Within 2 weeks of us claiming, we had all of our compensation money in the bank!

C. Stiffle (Surrey)

I am very pleased with everyone who helped me with my travel insurance at Free Spirit, they were all very helpful. It was very refreshing to deal with the friendly and competent staff at the company. I would not hesitate to use them again.

Mr Green (Chester)

I was totally satisfied with the way our claim was handled and impressed by the speed of which the claim was dealt with.

R. Barry (Cheshire)

What a fantastic service! I will be recommending your company to other travellers in the future. Thank you again.